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Vportal – The communication platform for insurance brokers, their clients and insurance companies
With the help of Vportal, which runs as a SaaS solution on the certified and secure Novum Cloud Platform, broker customers have the opportunity to access their digital policies (insurance contracts) around the clock anywhere in the world, communicate securely with their insurance broker without e-mail, exchange documents and report claims online. The insurance broker can process the claim correctly in his brokerage system and then transmit it to the insurance company involved via the Vportal.
Through the integration of the particular broker system via standard interfaces, all steps take place completely digitally without media disruption. Every step is fully documented in the Vportal and can be traced at any time.
Insurance brokers and customers always keep an eye on everything in the Vportal!
Not only does each customer have an up-to-date overview of his insurance portfolio and his individual insurance contracts, but he also always receives immediate feedback as soon as a claim has been processed or settled. Every change in the broker's system that is relevant for the customer is automatically transferred to the Vportal.
The insurance broker retains complete control over the data provided by the customer at all times and can edit it in the Vportal, based on the requirements of the DSGVO. All operations are automatically controlled via the broker's system, so there is no need to open the broker's IT environment for external access. The automatic scaling of the Vportal prevents an overload of the own IT environment due to a high number of simultaneous customer accesses.
for all parties involved to handle business processes together
High customer satisfaction
through simple and effective dialog steps for communication
and settlement of claims, also through the connection of your IT systems
How you and your customers benefit
The Vportal offers insurance brokers, their customers and insurers many advantages:
on partner and contract information incl. documents as a basis for reporting claims
Cost & time savings
as manual activities and time-consuming follow-up are no longer necessary
through continuous availability every day around the clock
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